Bodycheck Care Support

Bodycheck Care is made by AXONMED Co., Ltd. in the Republic of Korea. We are happy to help.

Email: develop@axonmed.io, for support and for privacy questions and requests. We reply to support questions within 2 business days (Korea time, GMT+9) and to privacy requests within 20 working days, or sooner where the law where you live requires it.

Subscription

How do I cancel Premium?

You can cancel at any time, online, in a few taps:

In the app: My account > Subscription > Manage or cancel subscription.
iPhone or iPad: Settings > your name > Subscriptions > Bodycheck Care Premium > Cancel Subscription. Or open apps.apple.com/account/subscriptions.
Android: Google Play app > your profile picture > Payments & subscriptions > Subscriptions > Bodycheck Care Premium > Cancel subscription. Or open play.google.com/store/account/subscriptions.

Premium stays on until the end of the period you have already paid for, and you are not charged again. To avoid being charged at the end of a free trial on the App Store, cancel at least 24 hours before the trial ends; on Google Play, cancel before the trial ends. Deleting the app or your account does not cancel a subscription.

When will I be charged?

The app shows the price, the billing period and the date of your first charge before you start a trial or subscription. With a 7-day free trial, you are charged on the day the trial ends unless you cancel before then. After that, the subscription renews automatically every month or every year until you cancel. We email you before your trial ends, and before each renewal of an annual plan.

How do I get a refund?

Payments are made through Apple or Google, and they handle refunds:

App Store: reportaproblem.apple.com.
Google Play: open your Google Play order history and choose the order, or email us and we will review the request.

We do not refund partly used billing periods, except where our Terms of Use or the law where you live say otherwise. If Premium is not working as described, email us and we will help.

When do you refund me directly?

Our Terms of Use promise a refund of the unused part of a paid period in some cases: if we remove a main Premium feature, stop Premium, or close your account without a breach by you (including because you are under 18), or if you withdraw your health data consent or delete your account during a paid period. We also refund a first charge after a free trial if our trial reminder did not reach you in time. If you are a consumer in Taiwan, you can also cancel within 7 days after your paid subscription starts (or after your first paid charge, if you began with a free trial) and get that charge back in full (Terms of Use, section 17.7). Google Play purchases are refunded through Google Play where it allows. We cannot refund App Store purchases through Apple, so for those (and when Google Play does not allow it) we pay you directly: email develop@axonmed.io with the subject "Refund", and we will confirm the amount and agree with you how to pay it. We ask only for the details needed to make that payment, never for card numbers or passwords, and we pay within 30 days of agreeing (for a Taiwan 7-day cancellation, within 15 days of your email).

I changed phones. How do I get Premium back?

Sign in with the same Bodycheck Care account, open the paywall or My account > Subscription, and tap Restore purchases.

Account and data

Delete your account: My account > Account > Delete account, or see how to delete your account.
Get a copy of your data, correct it or ask us to delete part of it: email develop@axonmed.io. See the Privacy Policy.
Sign-in problems: if the 6-digit email code does not arrive, check your spam folder and wait a minute before asking for a new code. If you use Sign in with Apple with a hidden email, our emails go through Apple's relay to your Apple Account email.

Health and safety

Bodycheck Care is a wellness app, not a medical device. Scores and estimates are reference information, not a diagnosis. Stop any exercise that causes pain and talk to a healthcare professional about health concerns. In an emergency, call your local emergency number.

Accessibility

We want everyone to be able to use Bodycheck Care and these pages, and we aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. We are working to support VoiceOver, TalkBack and larger text sizes on every screen of the app. If something is hard to use, email develop@axonmed.io with the subject "Accessibility" and tell us which screen; we will help and work on a fix.

Legal

AXONMED Co., Ltd. Chief Executive Officer: Seungho Shin. Business registration number 786-81-04109. Mail-order sales business report number 2026-Sejong-0575. Unit 217, 2F, Commercial Bldg., 85 Haemil 3-ro, Sejong-si 30092, Republic of Korea. Telephone +82-70-5236-0724. Email develop@axonmed.io.