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Delete your Bodycheck Care account

Bodycheck Care app, by AXONMED Co., Ltd.

You can delete your Bodycheck Care account and its data at any time, in the app or without the app.

Delete in the app (immediate)

  1. Open Bodycheck Care and sign in.
  2. Tap Me in the bottom bar (or your profile at the top right of the Home screen) to open My account.
  3. Scroll to Account and tap Delete account.
  4. Read the message and tap Delete account to confirm.

Your account and data are deleted right away. This cannot be undone.

Delete without the app

If you have removed the app or cannot sign in, email develop@axonmed.io with the subject "Delete my Bodycheck Care account". Send it from the email address you used to sign up, or tell us that address.

  • If you used Sign in with Apple and chose to hide your email, your account email is an address ending in @privaterelay.appleid.com. You can find it on your iPhone in Settings > your name > Sign in with Apple > Bodycheck Care. Tell us that address.
  • If we cannot confirm that the request comes from the account holder, we will ask for one more detail (for example your birth date and the approximate date you signed up). We never ask for your password.

We delete the account within 7 days of confirming the request and reply to tell you it is done.

Cancel your subscription separately

Deleting your account or the app does not cancel a Premium subscription. Cancel it in your store account so you are not charged again:

If you delete your account while a paid period is running, you can ask us to refund the unused part of it (and any renewal charged before you cancelled) by emailing develop@axonmed.io with the subject "Refund" (Terms of Use, section 6.10).

What is deleted

  • Your account: email address, name, birth date, sex, sign-in links with Apple or Google (we also revoke Sign in with Apple), password and settings.
  • Body scan photos and annotated copies (the files are deleted from storage) and results, including body landmark positions, body measurements and body-composition estimates.
  • Health values you entered (blood pressure, blood glucose, HbA1c, weight and others), workout records and feedback, and watch workout heart-rate summaries.
  • Training places and equipment, notification history, push tokens and content recommendations.
  • Emails you sent us, within 7 days, except an email we need for an open refund, dispute or legal claim, which we delete when it is closed.

What we keep, and for how long

  • Subscription and consent records (your account number; the plan, store, dates, store transaction identifiers and the price and currency you paid; what the paywall showed you; and the items you agreed to, when, the version of the text, your platform, app language and sign-up method): 3 years after you gave the consent or 1 year after the subscription ends, whichever is later. They contain only these fields, and no photos, scan results, measurements or health values. We keep them to prove what you agreed to, to handle refunds and disputes, and to meet subscription and tax laws. We also ask our subscription provider, RevenueCat, to delete its record of your account.
  • Server access records (time, IP address, the user-agent string sent by your device, account number, request path and result): up to 1 year from the date of access.
  • Email verification records: 30 days from sending.
  • Your deletion request and our reply: 24 months after the request is closed, to show that we handled it.
  • Backups: deleted data may stay in encrypted backups until they are overwritten, within 6 months at most.
  • Data in Apple Health or Health Connect on your device is not stored by us and is not affected. You can delete it in those apps.

Delete only some data

You can keep your account and delete:

  • individual health-value entries (blood pressure, blood glucose and others) in the app, on the entry itself;
  • specific body scans or workout records, by emailing develop@axonmed.io with the subject "Delete some of my data" and telling us which ones. We do it within 7 days.

Questions

develop@axonmed.io · +82-70-5236-0724 · AXONMED Co., Ltd., Unit 217, 2F, Commercial Bldg., 85 Haemil 3-ro, Sejong-si 30092, Republic of Korea. More details are in our Privacy Policy.